Refund Policy

Discovery Calls

All discovery and consultation calls are free of charge. No payment is required or collected for initial consultations.

Packaged Services

For fixed-price service packages purchased through this site:

• Before work begins: Full refund, no questions asked.
• Within 7 days of project start: 50% refund if no significant deliverables have been completed.
• After delivery of primary deliverables: No refund, but we will work to resolve any reasonable concerns about the work.

Project-Based Engagements

For custom engagements governed by a statement of work, refund terms are specified in that agreement. Generally:

• Milestone-based payments are non-refundable once the milestone is delivered and accepted.
• If we fail to deliver an agreed milestone, you will not be billed for that phase.

How to Request a Refund

Email hello@joaico.com with your name, the service purchased, and the reason for your request. We aim to respond within 2 business days. Approved refunds are processed within 5–10 business days via the original payment method.

Questions

If you have any questions about this policy, contact us at hello@joaico.com.